RENTAL POLICY

 

Minimum Age: The guest in whose name the reservation is made must be a minimum age of 24 to rent the Villa.

Reservation and Payments: The initial payment is due when the reservation is made; the deposit is half of the rental amount plus fees and applicable taxes, along with security deposit and cleaning fee. Full payment of the remaining net balance of the reservation is due 60 (sixty) days prior to Guest’s scheduled arrival date.

Confirmation of Reservation: A Confirmation email will be sent within 24 hours of making your reservation and deposit. To fully confirm your reservation, please email a legible copy of a valid driver license, municipal non-driver identification card, or passport to info@vineandvilla.com. Access to the villa cannot be permitted without Guest identification.

Cancellation Policy: If a confirmed reservation is cancelled all payments made to date are forfeited except for the Security Deposit and Cleaning Fee.

Refunds: Refunds cannot be made for late arrivals, early departures or Guest’s dissatisfaction with the Villa for any reason (other than emergency health and safety of the property). Villas are not guaranteed allergen-free, even those that do not allow pets. No refund will be made for failures or conditions beyond Vine & Villa’s control, including but not limited to construction, inclement weather, provider service area outages, visits by Mother Nature in the form of chipmunks, squirrels, spiders and other insects, etc.

Handicap Accessibility: Rental properties are not handicap accessible, but some homes are handicap friendly. Please ask Vine & Villa for assistance if this is a concern.

Security Deposits: It is required by Vine & Villa that all security deposits are due and will be collected at the time the reservation is made. If the Villa, its contents and grounds are found to be in the condition in which they were found, any Security Deposit paid will be returned to the guest in full as prescribed by New York State Real Estate Law.

Peak Season: All Peak Season reservations require a 7 (seven) night minimum stay and begin on Saturday. Please consult vineandvilla.com for this information. Unfortunately, exceptions to the standard arrival/departure day cannot be made during peak season, so please plan and choose your Villa accordingly. During the pre-, post- and off-seasons, you may arrive any day of the week you wish.

Arrival and Departure Times: Standard check-in time is 4pm. Standard check-out time is 10am. Non-standard arrival or departure times must be approved a minimum of 72 hours in advance and an additional hourly charge applies. Unfortunately, non-standard arrival or departure times cannot be permitted during Peak Season.

Conduct: There may be no conduct in the Villa that disturbs neighbors or others. No illegal conduct may take place in the Villa. Fires are permitted only if there is a designated fire pit. Guests are asked to purchase firewood locally.

Vehicles: Each home restricts the number and location of vehicles parked at the home. The maximum number of vehicles includes boat trailers and motorcycles. No tents, campers, boats or motor homes may be used for sleeping at the Villa.

Dogs Only are permitted, and only at those properties specifically designated as pet-friendly. A non-refundable pet fee of $150.00 (one hundred fifty dollars) plus tax per dog is required at the time of the reservation. Guest is required to provide up-to-date vaccinations prior to arrival at the home. Violators of our dog policy may be asked to leave the property without refund and incur a service charge of $300.00 plus any additional cleaning fees and reimbursement for damages.

Smoking: Smoking is not allowed in any rental property. 

Docks: Unless otherwise stated, a dock is provided with each rental property. All boat hoists are fitted for a “Pontoon” boat only.  Guest is responsible for any damage caused to watercraft and/or property resulting from the use of those facilities.